Making sure that we leave customers completely satisfied with a job done well is our first priority.
In order to protect our customers, our customers’ properties and our workforce, we carry out exhaustive in-process audits on the work that we undertake by checking:-
- All products that are awaiting installation are stacked or stored in a safe manner and are fully protected against damage.
- All applicable regulations have been complied with.
- Products have been or are being installed in accordance with industry standards.
- All products are of good appearance and have, or are in the process of, being cleaned.
- When the job is completed, all the products are operating in a satisfactory and correct manner.
- The site is tidy and waste has been, or is, being removed. Good housekeeping is being observed with the use of adequate dust covers, stair sheets and tarpaulins
- Sufficient care is being taken to protect the customer, their property and the general public. Safety and hazard warning signs are being displayed where necessary.
- Materials issue and risk assessment documentation has been completed. Any deviations during the installation are recorded.
- Installers are clean, tidy and in full corporate uniform. Company vehicles are as clean as is practicable and parked safely.
- Safe manual handling techniques have been observed in accordance with the company’s Health and Safety manual.
- Ladders and Access equipment are being used correctly with spurs, handrails and kickers in position where required.
- All power tools being used have current certification labels dated within 1 year from inspection or are less than 1 year old
- Personal protective equipment is serviceable and being used as required (Kevlar sleeves, hard hats, boots, glasses, masks, ear defenders)
At every stage of every project, we ensure that the customer is fully informed of progress, timescales and expected completion time.